Billing Questions: Mon - Thu 8:00 am - 4:30 pm
Ph: (248) 246-3160
Fax: (248) 246-3001
- Be aware of a dangerous situation regarding impersonators of water department employees.
Accounts are billed four times annually. There are thirteen billing cycles and 1500 to 2000 bills are mailed out weekly. Payments on bills are typically due on Mondays three weeks after the bills are mailed.
The water and sewerage rates for the City of Royal Oak as of July 1, 2013 are established as follows:
Billing Administrative Flat Fee: $10.25 per billing period
Water and Sewerage rates:
$9.60 per unit for first 20 units per billing period
$11.00 per unit in excess of 20 units per billing period
Other City of Royal Oak Water Billing Services and Information:
The City employs its own personnel to read and service water meters using hand-held computers. These workers may also:
- Reread meters when wide disparity in consumption patterns is noted
- Investigate situations of inordinately high water usage
- Install new meters
- Turn-on and turn-off services at the street for repairs
If there is an outdoor reading device at the service address of an account, please be aware that the current reading is based on what is shown on the outdoor reader. Please check periodically to make sure that this reading coincides with the inside water meter and advise us of any discrepancies. Failure to notify the city of any discrepancies between the inside and outside meters may result in additional charges. The property owner is responsible for all past and present water charges based on the inside water meter.
For final/courtesy water bills for real estate closings or for tenant changes, both of which require final meter readings, customers are asked to set up an appointment for a member of the water department to come out and read the water meter. Once the meter is read, a final/courtesy water bill will be generated. The resulting bill may then be mailed or the customer may choose to pick up the bill and pay it at the Treasurer’s Office.
If a scheduled appointment with the Water Service Department is missed, a $45 fee will be billed on the water account.
Note: All City of Royal Oak water bills are mailed to "Water Customer", unless the bill is being mailed to a different address other than the service address. The United States Postal Service will not reroute any mail addressed to "Water Customer", even with a forwarding request that has been made through the Post Office. If you would like your bill mailed to a different address for the winter or while you are out of town, please contact the Water Department by phone or in writing.
In order to avoid any late charges, please make sure payment reaches us on or prior to the due date printed on the water bill. Show the "account number" on your check and make check payable to: City of Royal Oak. The bills are payable at the City Treasurer's Office, 211 S Williams St, or by mail to:
City of Royal Oak
PO Box 64
Royal Oak MI 48068-0064
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